Workflow: Zendesk Jira Create

Workflow Details

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{
    "meta": {
        "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
    },
    "nodes": [
        {
            "id": "b374f136-0050-40ea-b889-03c1e20a161e",
            "name": "IF",
            "type": "n8n-nodes-base.if",
            "position": [
                1000,
                300
            ],
            "parameters": {
                "conditions": {
                    "string": [
                        {
                            "value1": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
                            "operation": "isNotEmpty"
                        }
                    ]
                }
            },
            "typeVersion": 1
        },
        {
            "id": "52e85300-9a2f-45e9-973e-0fda49a50bf1",
            "name": "Create issue",
            "type": "n8n-nodes-base.jira",
            "position": [
                1180,
                400
            ],
            "parameters": {
                "project": "10000",
                "summary": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
                "issueType": "10003",
                "additionalFields": {
                    "description": "=See Zendesk issue at: https:\/\/n8n.zendesk.com\/agent\/tickets\/{{$node[\"Get ticket\"].json[\"id\"]}}"
                }
            },
            "credentials": {
                "jiraSoftwareCloudApi": {
                    "id": "23",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "85c93002-95d3-434d-b9e9-10ef714432b1",
            "name": "Update ticket",
            "type": "n8n-nodes-base.zendesk",
            "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
            "position": [
                1360,
                400
            ],
            "parameters": {
                "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
                "operation": "update",
                "updateFields": {
                    "customFieldsUi": {
                        "customFieldsValues": [
                            {
                                "id": 6689934837021,
                                "value": "={{$node[\"Create issue\"].json[\"key\"]}}"
                            }
                        ]
                    }
                }
            },
            "credentials": {
                "zendeskApi": {
                    "id": "24",
                    "name": "[UPDATE ME]"
                }
            },
            "notesInFlow": true,
            "typeVersion": 1
        },
        {
            "id": "3aa0dff6-f4a5-47c1-9843-271b78bfbf36",
            "name": "Get ticket",
            "type": "n8n-nodes-base.zendesk",
            "position": [
                640,
                300
            ],
            "parameters": {
                "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
                "operation": "get"
            },
            "credentials": {
                "zendeskApi": {
                    "id": "24",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "efd1f838-226f-4869-83f8-086d31f8a9bc",
            "name": "Determine",
            "type": "n8n-nodes-base.function",
            "notes": "if issue was created already in Jira",
            "position": [
                820,
                300
            ],
            "parameters": {
                "functionCode": "\/* configure here =========================================================== *\/\n\/*  Zendesk field ID which represents the \"Jira Issue Key\" field.\n*\/\nconst ISSUE_KEY_FIELD_ID = 6689934837021;\n\n\/* ========================================================================== *\/\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    \/\/ instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var jira_issue_key = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            jira_issue_key = custom_fields[i].value;\n            break;\n        }\n    }\n\n    \/\/ push the new item to the new_items array\n    new_items.push({\n        \"Jira issue key\": jira_issue_key\n    });\n}\n\nreturn new_items;"
            },
            "notesInFlow": true,
            "typeVersion": 1
        },
        {
            "id": "41a1c04b-561b-41e3-be6e-fc953319abc1",
            "name": "Create comment to existing issue",
            "type": "n8n-nodes-base.jira",
            "position": [
                1180,
                200
            ],
            "parameters": {
                "comment": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
                "options": [],
                "issueKey": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
                "resource": "issueComment"
            },
            "credentials": {
                "jiraSoftwareCloudApi": {
                    "id": "23",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "33e0121e-703d-4c60-b257-a89a99db771a",
            "name": "On new Zendesk ticket",
            "type": "n8n-nodes-base.webhook",
            "position": [
                460,
                300
            ],
            "webhookId": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
            "parameters": {
                "path": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
                "options": [],
                "httpMethod": "POST"
            },
            "typeVersion": 1
        }
    ],
    "connections": {
        "IF": {
            "main": [
                [
                    {
                        "node": "Create comment to existing issue",
                        "type": "main",
                        "index": 0
                    }
                ],
                [
                    {
                        "node": "Create issue",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Determine": {
            "main": [
                [
                    {
                        "node": "IF",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get ticket": {
            "main": [
                [
                    {
                        "node": "Determine",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Create issue": {
            "main": [
                [
                    {
                        "node": "Update ticket",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "On new Zendesk ticket": {
            "main": [
                [
                    {
                        "node": "Get ticket",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        }
    }
}
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