{
"meta": {
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
},
"nodes": [
{
"id": "b220e0c7-3c34-4221-8fee-11c133a5345b",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
740,
540
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"id": "24",
"name": "[UPDATE ME]"
}
},
"typeVersion": 1
},
{
"id": "e58834a7-1a94-429f-a50c-2e27293c32a0",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
1140,
540
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"Slack Thread ID\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "c6f82ab9-54f4-4f91-a4d9-018739c6519d",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1540,
640
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 7022397804317,
"value": "={{$node[\"Create thread\"].json[\"ts\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"id": "24",
"name": "[UPDATE ME]"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "74d93ba5-d82d-4cc4-a177-bd86dbc18534",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
540,
540
],
"webhookId": "b7845b15-0a44-4be5-b513-f4f4bb8989a6",
"parameters": {
"path": "b7845b15-0a44-4be5-b513-f4f4bb8989a6",
"options": [],
"httpMethod": "POST"
},
"typeVersion": 1
},
{
"id": "65d387cd-5c7a-4567-9a3c-9fa033f98ac9",
"name": "Create thread",
"type": "n8n-nodes-base.slack",
"position": [
1340,
640
],
"parameters": {
"text": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"channel": "={{$node[\"Configure\"].parameter[\"values\"][\"string\"][0][\"value\"]}}",
"attachments": [],
"otherOptions": [],
"authentication": "oAuth2"
},
"credentials": {
"slackOAuth2Api": {
"id": "28",
"name": "[UPDATE ME]"
}
},
"typeVersion": 1
},
{
"id": "50f5aa84-70bc-4b08-a9cc-576fbed72636",
"name": "Create reply on existing thread",
"type": "n8n-nodes-base.slack",
"position": [
1340,
440
],
"parameters": {
"text": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
"channel": "={{$node[\"Configure\"].parameter[\"values\"][\"string\"][0][\"value\"]}}",
"attachments": [],
"otherOptions": {
"thread_ts": "={{$node[\"Determine\"].json[\"Slack Thread ID\"]}}"
},
"authentication": "oAuth2"
},
"credentials": {
"slackOAuth2Api": {
"id": "28",
"name": "[UPDATE ME]"
}
},
"typeVersion": 1
},
{
"id": "6d5e8df0-4b0b-487c-81be-93359976dd90",
"name": "Configure",
"type": "n8n-nodes-base.set",
"position": [
540,
360
],
"parameters": {
"values": {
"string": [
{
"name": "Slack channel",
"value": "#zendesk-updates"
}
]
},
"options": {
"dotNotation": false
}
},
"typeVersion": 1
},
{
"id": "934b95bb-2ffa-40a4-a2ca-02cfd646dd78",
"name": "Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-20,
360
],
"parameters": {
"width": 469.481367697419727846863679587841033935546875,
"height": 268.2900466166275919022154994308948516845703125,
"content": "## Sync Zendesk tickets to Slack threads\n### Setup\n1. Add your [Zendesk credential](https:\/\/docs.n8n.io\/integrations\/builtin\/credentials\/zendesk\/) to the `Get ticket` and `Update ticket` nodes.\n2. Add your [Slack credential](https:\/\/docs.n8n.io\/integrations\/builtin\/credentials\/slack\/) to `Create Thread` and `Create reply on existing thread` nodes.\n3. Open `Configure` node and change \"Slack channel\" value to your slack channel (like #zendesk-updates).\n4. Activate the workflow so it runs automatically each time a Zendesk ticket is created."
},
"typeVersion": 1
},
{
"id": "b582f7ff-7cc6-48dc-89fc-bc8bde13b06e",
"name": "Code",
"type": "n8n-nodes-base.code",
"notes": "if thread was created already in Slack",
"position": [
940,
540
],
"parameters": {
"jsCode": "\/* configure here =========================================================== *\/\n\/* Zendesk field ID which represents the \"Slack Thread ID\" field.\n*\/\nconst ISSUE_KEY_FIELD_ID = 7022397804317;\n\n\/* ========================================================================== *\/\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n \/\/ instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var slack_thread_id = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n slack_thread_id = custom_fields[i].value;\n break;\n }\n }\n\n \/\/ push the new item to the new_items array\n new_items.push({\n \"Slack Thread ID\": slack_thread_id\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create reply on existing thread",
"type": "main",
"index": 0
}
],
[
{
"node": "Create thread",
"type": "main",
"index": 0
}
]
]
},
"Code": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Code",
"type": "main",
"index": 0
}
]
]
},
"Create thread": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
