{
"meta": {
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
},
"nodes": [
{
"id": "1b1fd43f-5acb-45e7-bd98-e4774754cdfe",
"name": "On order updated",
"type": "n8n-nodes-base.shopifyTrigger",
"position": [
180,
520
],
"webhookId": "0972ce92-d800-4049-ab60-7c71898ecbfa",
"parameters": {
"topic": "orders\/updated"
},
"credentials": {
"shopifyApi": {
"id": "10",
"name": "Shopify account"
}
},
"typeVersion": 1
},
{
"id": "d96cde15-f810-4302-aa45-554f6675b505",
"name": "Order exists in Zendesk",
"type": "n8n-nodes-base.if",
"position": [
1220,
540
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"ZendeskTicketId\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "62c09ef2-55c8-4269-9869-c15e8a955169",
"name": "NoOp",
"type": "n8n-nodes-base.noOp",
"position": [
1500,
460
],
"parameters": [],
"typeVersion": 1
},
{
"id": "68f867c3-842c-478a-8afd-c7299e12b98d",
"name": "Find if order already has a ticket in Zendesk",
"type": "n8n-nodes-base.zendesk",
"position": [
480,
660
],
"parameters": {
"options": {
"query": "external_id:1027",
"status": "open"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "01d4acba-8641-43e8-b333-e4494a2594d1",
"name": "Keep only ticket Id",
"type": "n8n-nodes-base.set",
"position": [
720,
660
],
"parameters": {
"values": {
"string": [
{
"name": "external_Id",
"value": "={{ $json[\"external_id\"] }}"
},
{
"name": "ZendeskTicketId",
"value": "={{ $json[\"id\"] }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "63099ec6-7ae5-4d88-881b-a6a8ae3a64b8",
"name": "Add ticket info to order data",
"type": "n8n-nodes-base.merge",
"position": [
960,
540
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "order_number",
"propertyName2": "external_Id"
},
"typeVersion": 1
},
{
"id": "79bf059e-d3b9-4323-88e5-7887deae74f7",
"name": "Create new ticket for new orders",
"type": "n8n-nodes-base.zendesk",
"position": [
1500,
640
],
"parameters": {
"description": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)\n\nOrder:\nCustomer: {{$json[\"customer\"][\"first_name\"]}} {{$json[\"customer\"][\"last_name\"]}} \nemail: {{$json[\"customer\"][\"email\"]}}\nStatus: New order",
"additionalFields": {
"status": "open",
"subject": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)",
"externalId": "={{ $json[\"order_number\"] }}"
}
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
}
],
"connections": {
"On order updated": {
"main": [
[
{
"node": "Find if order already has a ticket in Zendesk",
"type": "main",
"index": 0
},
{
"node": "Add ticket info to order data",
"type": "main",
"index": 0
}
]
]
},
"Keep only ticket Id": {
"main": [
[
{
"node": "Add ticket info to order data",
"type": "main",
"index": 1
}
]
]
},
"Order exists in Zendesk": {
"main": [
[
{
"node": "NoOp",
"type": "main",
"index": 0
}
],
[
{
"node": "Create new ticket for new orders",
"type": "main",
"index": 0
}
]
]
},
"Add ticket info to order data": {
"main": [
[
{
"node": "Order exists in Zendesk",
"type": "main",
"index": 0
}
]
]
},
"Find if order already has a ticket in Zendesk": {
"main": [
[
{
"node": "Keep only ticket Id",
"type": "main",
"index": 0
}
]
]
}
}
}
